Complaints

Internal Disputes Resolution Process

Wymark Insurance Brokers subscribe to the Insurance Brokers Code of Practice and are a member of the Australian Financial Complaints Authority (AFCA).  As part of the Code obligations, we are committed to the fair, transparent and timely resolution of disputes.  If you are unhappy with any of our services, please lodge your complaint in writing or contact our Complaints Manager Phil Sholl on
(07) 55 791 600 or phils@wymark.com.au

If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to AFCA. The AFCA can be contacted by post at GPO Box 3, Melbourne VIC 3001, Ph:1800 931 678  Email: info@afca.org.au Website: www.afca.org.au